As Ten Key, Inc., celebrates our 10th year in business, we would be extremely remiss if we did not pay some special attention to a person who has been integral to our success as a company: our executive assistant, Kathy Crowley. This month marks her 9-year anniversary with Ten Key.Our clients know Kathy as the friendly voice at the other end of the telephone, the helpful response to emailed … [Read more...]
Delivering Concierge Service in a Click-to-Buy-Now World
Service is first in any service business! Now that today’s consumers shop online for everything from colanders to college funds, those of us in the professional service business must figure out how to deliver on a concierge level and stay competitive. When customers are shopping on the web, rather than from a known neighborhood business, how do we show that we value the service we provide and … [Read more...]